Support Mac software for syncing with handheld devices via USB, Bluetooth and WiFi. Email support answers to customers in Sales and Support queues, and beta test software on Smartphones, Pocket PCs, Palm OS devices, and hiptops (T-Mobile SideKick II). Work on Cerberus trouble ticket system, write Knowledgebase web articles, find customer records in Order Manager and BOSS, log test results Test Track databases, built Filemaker and support databases.. Test and synchronize contacts, calendars, tasks, photos, music and movies to various handheld devices.
Managed the Mac Lab at Dominican University for the Broadcast and Digital Arts Departments, and performed desktop support for instructors and students. Upgraded the lab from Mac OS 9 to OS X, installed and maintained software applications, set up computer budgets, set up a server, checked out audio and video equipment, wrote documentation for the lab.
Management of local area network, database / website / server administration (MacOS 9 AppleShare IP and MacOS X Apple Server), training, hardware and software support. Support of Russian Cyrillic fonts and document conversion. Network Retrospect backup to tape, intranet and desktop user support.
Desktop and local area network support, database, website administration, Retrospect backup to tape. Editing, audio/video production, compression for the web, live web streaming, event support, media production and other services.Network Administrator – Whole Life Expo, San Rafael, CA (1998 – 99)
Management of T-1, DSL and local area network, hardware and software support, website support. Editing, nonlinear digital audio/video production, compression for the web, event support, media production and other services.
Started up this digital audio/video production studio, and website design company. Produced commercials, features and Web design projects. Managed and created video programs, CD-ROM, website, and 3D animation production projects. Clients included US Navy (documented $400 million project), Greenpeace, Atlantis Submarines, Whale Museum, and cable video production.Vice President, R & D – Digital Resource Corporation Maui Research & Technology Center, Kihei, Hawaii (Dec 93 – Jul 95)
Helped start up this multimedia company. Responsible for production management, training. Developed several touchscreen computer kiosks and CD-ROM titles.
Consulting, hardware and software services and training on Macs and PCs. Programmed Grant Writing Tutorial 1.1 (Mac/Windows) Patricia Rife & Associates. Developed computer kiosks for the Whale Museum of the Pacific, and consulted with other clients including the Maui Board of Realtors, Linx Systems, Earthtrust, MacConcepts, ComputerLand, Media Systems. I was also a humpback whale naturalist working on boats for EarthTrust.
Consulted with money management firm in Europe to set up a computer graphics department, purchase computer and presentation equipment; and hire and train staff. Produced multimedia presentations and artwork for computer-based demos, publications, press conferences, and investors. Created presentations of solar technology and financial graphs for stockholder meetings.
Performed computer repair, upgrades, software installation, and on-site consultation (Macintosh, IBM and Compaq). Put together graphics workstations for Lucasfilm and Industrial Light & Magic (for Terminator movie), a major client that purchased over $1 million in computer equipment.
Performed a multi-million dollar computer installation for Chevron, including upgrades of 8088′s to 80386 computers. Set up hundreds of Dell PC-compatibles and Macintosh computers, and networked them to an IBM mainframe and electronic mail PROFS network.
Supported nonprofit organizations using audio/visual resources, typesetting and training with Macs and PCs in a desktop publishing and communications network. Worked with Apple Multimedia Developers, Department of Commerce briefings on import/export with the Soviets, joint ventures, satellite and video conferences, and other technical support.
Established this company and developed typesetting sales of $40,000 a month. Structured and administered the business, purchased equipment, performed marketing, hired and trained staff, directed sales force and set up a BBS remote computer file collection service.
Marketing and support for UNIX Communications and Data Base Accounting software for multi-user computers. Designed and developed a desktop publishing service called Design Net; and Board Link, a computer conferencing system for Board of Director’s meetings.
Consulting, sale and support of multi-user computers. Clients included NASA, Stanford Linear Accelerator Center. Created conferencing systems, telex and e-mail on packet-switching networks. Sponsored one of the first public electronic conferences (“Information Access in the Future”).
Managed purchasing of computer products and corporate sales. Sold up to $100,000 of computers a month (Apple, DEC, IBM and Compaq).
Worked in public relations and marketing. Represented the company at trade shows.Human/Dolphin Foundation
Orange County Adult Mental Health Services
UC Irvine Psychiatry Services Emergency Admitting Center
1980 – 84 San Francisco State University
(Masters Program, Research Psychology)
1972 – 79 California State University, Long Beach
(BA Psychology, double major in Folklore/Mythology)
1974 – 76 Cypress College
(Associate Science, Psychiatric Technician Certification)